Privacy Policy

Welcome to Carpet Cleaners London. We are committed to safeguarding the privacy of our website visitors and service users. This Privacy Policy outlines how we collect, use, store, and protect your personal information.

1. Introduction

Carpet Cleaners London values your privacy and is dedicated to ensuring that your personal data is handled securely and responsibly. This policy explains our practices regarding the handling of your information.

2. Information We Collect

We may collect the following types of information:

Personal Identification Information: Name, email address, phone number, and address.
Service Information: Details about the services you request, including cleaning preferences and scheduling information.
Payment Information: Billing details required to process payments for services.
Usage Data: Information about how you interact with our website, such as page views, time spent on pages, and navigation patterns.

3. How We Use Your Information

Your information is used for the following purposes:

Service Delivery: To provide and manage the services you request.
Communication: To respond to your inquiries, send updates, and provide customer support.
Payment Processing: To process transactions securely.
Improvement of Services: To analyze usage patterns and improve our offerings.
Marketing: With your consent, to send you promotional materials and special offers.

4. Data Protection

We implement a variety of security measures to maintain the safety of your personal information. Your data is stored securely and is only accessible to authorized personnel.

4.1 Data Encryption

All sensitive information is encrypted using industry-standard protocols to prevent unauthorized access.

4.2 Access Control

Access to your data is restricted to employees who need it to perform their job functions.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us understand how you use our site and improve our services accordingly.

Session Cookies: Temporary cookies that expire once you close your browser.
Persistent Cookies: Cookies that remain on your device for a set period or until you delete them.
Third-Party Cookies: Cookies from external services that help us analyze website traffic and user behavior.

You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

6. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

Service Providers: Trusted third parties who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep your information confidential.
Legal Requirements: When required by law, regulation, or legal process, we may disclose your information.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

7. Your Rights

You have the following rights regarding your personal data:

Access: You can request access to the personal information we hold about you.
Correction: You can request corrections to any inaccurate or incomplete information.
Deletion: You can request the deletion of your personal data under certain conditions.
Restriction: You can request the restriction of processing your personal data.
Data Portability: You can request the transfer of your data to another service provider.
Objection: You can object to the processing of your personal data for specific purposes.

To exercise any of these rights, please contact us using the methods provided on our website.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal data from a child, we will take steps to delete such information as soon as possible.

10. International Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. We ensure that appropriate safeguards are in place to protect your data during such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website. It is advisable to review this policy periodically for any updates.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those sites. We encourage you to read the privacy policies of any third-party sites you visit.

13. Security Breaches

In the event of a data breach, we will notify affected individuals and relevant authorities as required by law. We strive to implement robust security measures to prevent unauthorized access to your personal information.

14. Consent

By using our services and providing your personal information, you consent to the collection and use of your data as described in this Privacy Policy.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us through the appropriate channels on our website.