Terms and Conditions - Carpet Cleaners London
Welcome to Carpet Cleaners London. These Terms and Conditions govern your use of our services. By engaging with us, you agree to comply with and be bound by these terms.
1. Service Description
We provide professional carpet cleaning services across London, utilizing advanced techniques and eco-friendly products to ensure the highest quality results.
1.1 Scope of Services
- Residential carpet cleaning
- Commercial carpet cleaning
- Stain and odor removal
- Upholstery cleaning
2. Booking and Appointment
To schedule a service, clients can book via our online platform or by phone during business hours. Appointments are subject to availability and confirmation.
2.1 Scheduling Changes
If you need to reschedule or cancel an appointment, please provide at least 24 hours' notice to avoid any cancellation fees.
3. Payment Terms
We accept various payment methods, including credit/debit cards and online payment systems. Payments are due upon completion of the service unless prior arrangements have been made.
3.1 Pricing
Our pricing is competitive and based on the size of the area to be cleaned, the type of carpet, and the specific services required. All prices are subject to change with notice.
4. Customer Responsibilities
Clients are responsible for ensuring that carpets are accessible and free from large obstructions before our arrival. We are not liable for any pre-existing damages or wear and tear unrelated to our services.
4.1 Preparation for Service
Please move small furniture and remove any fragile items to facilitate an efficient cleaning process.
5. Service Guarantee
We stand behind the quality of our work. If you are not satisfied with the results, please contact us within 24 hours, and we will address the issue promptly.
5.1 Limitations of Guarantee
Our guarantee does not cover damages caused by pets, excessive soiling, or underlying issues with the carpet fibers.
6. Liability
While we take all necessary precautions, Carpet Cleaners London cannot be held responsible for any unforeseen damages caused during the cleaning process. Clients are encouraged to report any concerns immediately.
6.1 Insurance
We maintain comprehensive liability insurance to protect both our clients and our business in the event of accidental damage.
7. Privacy Policy
Your privacy is important to us. We collect and use personal information solely for the purpose of providing and improving our services. We do not share your data with third parties without your consent.
7.1 Data Protection
All personal data is stored securely and processed in accordance with applicable data protection laws.
8. Termination
These terms can be terminated by either party with written notice. Upon termination, all outstanding payments for services rendered will become due immediately.
8.1 Effect of Termination
Termination does not affect the rights and obligations that have accrued prior to the termination date.
9. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in London.
9.1 Dispute Resolution
In the event of a dispute, both parties agree to attempt to resolve the matter amicably before seeking legal recourse.
10. Amendments
Carpet Cleaners London reserves the right to modify these Terms and Conditions at any time. Clients will be notified of significant changes, and continued use of our services constitutes acceptance of the updated terms.
10.1 Notification of Changes
Changes will be communicated via email or through our website. It is the client's responsibility to review the terms periodically.
11. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
11.1 Independent Provisions
Each provision is independent, ensuring the validity of other terms even if one is invalidated.
12. Entire Agreement
These Terms and Conditions constitute the entire agreement between the client and Carpet Cleaners London, superseding any prior agreements or understandings.
12.1 No Waiver
Failure to enforce any provision of these terms does not constitute a waiver of the right to enforce it in the future.
